Deletion of User Data
Last updated: August 27, 2026
As Reptur Gayrimenkul İnşaat Turizm ve Ticaret A.Ş. ("Reptur"), we value the privacy and security of your personal data.
This page explains how you can request the deletion of your personal data processed through the Reptur website, Reptur CRM, Reptur's WhatsApp Business communication channels, and Reptur services associated with Meta platforms.
1. Quick Deletion via Your Account
If you have a Reptur user account, you can log in and use the "Delete My Account" option under the Settings page to directly and instantly delete your account and associated personal data yourself. This is the fastest method.
2. Creating a Request via Email
If you do not have access to your account or wish to request the deletion of data processed outside of your account (e.g., contact form, WhatsApp chat), you can send an email to [email protected]
Please write the following phrase in the subject line of your email:
Personal Data Deletion Request
To match your request with the correct person and records, please include the following information in your email:
- Your full name
- The phone number you used when communicating with Reptur
- The email address linked to your Reptur account (if applicable)
- Which service your data was processed under (e.g., Reptur CRM, reptur.com/reptur.ru, or WhatsApp Business)
- A description of the data or records you wish to be deleted
- Any other details you deem necessary regarding your request
For your security, we may request additional information to help verify your identity. We do not request information or documentation that is unnecessary or excessive for identity verification purposes.
3. Creating a Request via WhatsApp
You can also submit your data deletion request by sending a message to Reptur's WhatsApp Business line.
In your message, you must explicitly include the statement "I request the deletion of my personal data" and specify the records you want to be deleted.
For requests received via WhatsApp, additional verification may be conducted to confirm that the request belongs to you, or you may be asked to forward your request to our corporate email address.
4. Which Data Can Be Deleted?
Depending on the scope of your request and applicable legislation, the following data may be deleted, destroyed, or anonymized:
- Name, surname, and contact information
- Phone number and email address
- Chat history conducted with Reptur via WhatsApp
- Customer and contact records associated with you in Reptur CRM
- Request, application, and meeting notes
- Marketing and communication preferences
- Technical logs and user identifiers
- Other personal information you submitted to us through Reptur services
5. Evaluation of the Request
Once your data deletion request reaches us, the scope of your request and your identity will be verified.
Your application will be concluded as quickly as possible and no later than 30 days, depending on the nature of the request. The outcome of the process will be notified to you via the communication channel used in your application.
As a rule, applications are evaluated free of charge. However, if the process requires an additional cost, fees permitted by applicable legislation may apply.
6. Data That May Not Be Deleted or May Continue to Be Stored
Deleting certain data may not be possible due to applicable legislation, legal obligations, contractual responsibilities, dispute resolution, fraud prevention, ensuring information security, or the establishment, exercise, or defense of legal rights.
In such cases:
- Only the data required to be retained will be preserved.
- The use of data for other purposes will be restricted.
- The reasons why your request could not be fulfilled in whole or in part will be explained to you.
- Once the retention obligation expires, the data will be deleted, destroyed, or anonymized.
Records stored in backup systems will be securely deleted or rendered inaccessible within the applied backup and destruction cycles.
7. Regarding WhatsApp and Meta Data
Data deletion requests sent to Reptur cover personal data processed within Reptur's own systems and Reptur CRM.
This request:
- Does not delete your WhatsApp account,
- Does not delete WhatsApp messages stored on your phone,
- Does not automatically delete data independently processed by Meta or WhatsApp within their own systems.
Requests regarding data held independently by Meta or WhatsApp in their own systems must be submitted separately through the privacy and account management tools of the respective platforms.
8. Stopping Marketing Communications
If you no longer wish to receive marketing messages, you can send an explicit opt-out message such as "CANCEL", "STOP", or similar via WhatsApp.
A request to stop marketing communications is different from a request to completely delete personal data. If you only wish to stop receiving commercial messages, you can change your communication preferences without requesting the full deletion of your personal data.
9. Contact
You can contact us regarding the deletion of your personal data and your data protection rights:
Reptur Gayrimenkul İnşaat Turizm ve Ticaret A.Ş.
Address: OTTO İş Merkezi, Barbaros, Mimar Sinan Cd. No:165 floor:5 office:36, 34746 Ataşehir/İstanbul
Email: [email protected]
For detailed information regarding the processing of personal data, you can review our Member Registration KVKK Privacy Notice.